Return and Refunds Policy

At Super Trailer Shop, customer satisfaction is important to us. We strive to provide quality Horse Trailers, Cargo Trailers, Dump Trailers, Flatdeck Trailers, Tiltdeck Trailers, Utility Trailers, ATV Trailers, Deckover Trailers, Cummins Onan Generators, and related products throughout the United States. This Return & Refund Policy outlines the terms and conditions governing product returns, order cancellations, exchanges, and refunds.
General Return Policy
Due to the nature of trailers, generators, and specialty equipment, not all purchases are eligible for return. Return eligibility depends on the product type, condition, manufacturer policies, customization status, and whether the item has been titled, registered, used, or modified.

Customers should contact Super Trailer Shop before initiating any return request.

Return Eligibility

To be considered for a return, products must generally:

  • Be in new and unused condition
  • Be returned in substantially the same condition as delivered
  • Include all original documentation, manuals, accessories, and components
  • Not have been modified, customized, registered, titled, or altered
  • Receive prior return authorization from Super Trailer Shop

Returns submitted without authorization may be refused.

Trailer Returns

Because trailers are large, specialized products that often involve transportation, registration, and custom configurations, trailer sales are generally considered final once delivery or pickup has occurred.

Return requests for trailers may be reviewed on a case-by-case basis. Any approved return may be subject to:

  • Transportation and freight charges
  • Restocking fees
  • Inspection fees
  • Repair or reconditioning costs, if applicable

Custom-built, special-order, or modified trailers are generally non-returnable and non-refundable.

Cummins Onan Generator Returns
Eligible generator returns must be requested within the applicable return period and must be returned in unused condition with original packaging, documentation, and accessories.

Products showing signs of installation, use, damage, abuse, or alteration may not qualify for a refund.

Order Cancellations
Customers wishing to cancel an order should contact Super Trailer Shop as soon as possible.

Orders that have not yet entered production, shipment, or delivery scheduling may be eligible for cancellation. However, cancellation requests may be subject to administrative fees, processing fees, or manufacturer charges.

Custom orders, special-order products, and products already shipped or in transit may not be eligible for cancellation.

Financing and Refunds
For purchases completed through financing, approved refunds may first be applied toward the outstanding balance owed to the financing provider.

Refund processing times may vary depending on lender requirements, banking institutions, and payment methods.

Customers remain responsible for complying with all financing agreements until any approved refund has been fully processed and applied.

Damaged or Defective Products

Customers should carefully inspect all products upon delivery or pickup.

If a product arrives damaged, defective, or substantially different from the item ordered, customers should notify Super Trailer Shop within 48 hours of delivery and provide:

  • Photographs of the issue
  • Delivery documentation
  • Product details and order information

We will work with the customer, manufacturer, and shipping provider to investigate and resolve the matter.

Non-Refundable Items

The following items are generally non-refundable unless required by law:

  • Custom-built trailers
  • Special-order trailers
  • Modified or personalized products
  • Products that have been registered or titled
  • Products damaged due to misuse or improper operation
  • Installation, setup, transportation, or delivery charges already incurred
  • Fees associated with financing, registration, licensing, or government filings
Refund Processing

Approved refunds will generally be issued using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment method
  • Financial institution processing times
  • Financing provider requirements
  • Product inspection and approval procedures

Shipping, freight, and delivery charges may not be refundable unless required by applicable law.

Manufacturer Warranties
Many products sold by Super Trailer Shop are covered by manufacturer warranties. Warranty claims are generally handled in accordance with the manufacturer’s warranty policies and procedures.

Customers should refer to the warranty documentation provided with their purchase for specific coverage details.

Policy Changes
Super Trailer Shop reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page along with a revised effective date.
Contact Information

If you have questions regarding returns, cancellations, refunds, financing-related refunds, or warranty claims, please contact:

Super Trailer Shop
Website: supertrailershop.com
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By purchasing products from Super Trailer Shop, you acknowledge and agree to the terms outlined in this Return & Refund Policy.